Toys Wonderland Limited’s Guide to use points and coupons for reward program

This page is a guide on redemption for points and coupons. Please visit Terms And Conditions of using points and coupons. 

Redemption for points

Customers can redeem points on the checkout page with a maximum of 10% off. Customers can choose to redeem points for discounts during check out. The discounted amounts will be shown in the “CART” session on the right side of the check-out page at the rate of 100 points to $1HKD~$0.13USD. The shipping fee is not counted in the total price to use the points. Note that every point can only be used once.

Steps for applying points 

  1. Enter your amount of points you hope to use for this purchase. Please be reminded that every $1HKD~$0.13USD is equal to 100 points. 
  2. Click apply points 
  3. The discounted amount will be shown in the “Cart Discount” on the right side of the check-out page 
  4. Proceed to checkout

Redemption for coupons 

Customers can redeem points on the checkout page with a maximum of 10% off. Customers can choose to redeem points for discounts during check out. The discounted amounts will be shown in the “CART” session on the right side of the check-out page at the rate of 1000 points to $1HKD~$0.13USD. The shipping fee is not counted in the total price to use the points. Every coupon can only be used once.

Guide to redeem coupons 

  1. Login to your Account on ToysWonderland.com
  2. Access your My Account
  3. Scroll down to Points
  4. Under Points Conversion you can enter the amount of points you would like to convert to coupon
  5. Click generate coupon
  6. Once done you will see your coupon in Coupon Details

Guide to pay with coupon 

  1. Redeem the coupon by following the steps shown above
  2. Go to Coupon details and copy the code for check-out
  3. Enter the coupon code and click apply coupon
  4. Proceed to checkout

General questions for points/coupons.

Why are my points shown as “pending” after I placed the order?

Case 1: The points will be shown as “pending” for pre-order purchase, the status will be changed after the shipping begins.

Case 2: For in-stock collectibles, the “pending” will be changed after the collectible is shipped, which in general is within 72 business hours.

When will coupons expire?

The coupon will expire after 365 days upon the redemption of the coupons. 

When will points expire?

The expiry mechanism of points depends on the situation. First, if the total number of points is under 10000. There will be no expiry dates.

As for the accumulated amount of points over 10000, the points will expire one year upon the day your accumulated amount of points reach 10000.

For example, on 08/08/2021 you reach over 10000 points, all the points you have will expire on 08/08/2022. Notification will be sent 90days before the expiry date of points. 

Is the ratio for coupons lower than that of points?

No, the introduction of coupons is another option for customers’ discounts. The points to dollar ratio is 100 points to $1HKD~$0.13USD while the ratio for coupons is 200 points to $1HKD~ $0.13USD. However, the two discount forms i.e. coupons and points serve different functions. 

For points, the maximum discount is 10% for every order. Meaning that for example, a $100 order, with points you can earn at most $10 off as the maximum 10% discount. 

For coupons, there is no limit, the order could be bartered and settled with coupons without any usage of cash. For example, a $100 order could be settled only using coupons. 

Therefore, the two discount forms, albeit with different ratios. Serve different functions and usages. They are both good choices for a good bargain on collectibles! 

How many times can I use the coupon?

Every coupon can only be used once. However, customers can feel free to redeem coupons for different orders. 

Is there any limit to using the coupon/ points?

Yes, every order can only use one coupon. And for certain sales, coupons cannot be applied for additional discounts. But every collectible could be paid with coupons/points. 

However, you can choose to use both points and coupons per order. 

How many points will I get on my Birthday?

Each customer will receive a complimentary 30000 points (~300HKD Max.) as our birthday presents to you!

Is there another way to earn points?

Yes! We have a referral program where every customer can earn 500 points for each referee invited. Everyone has their unique referral code. Please go to “point” for your unique link and code to earn more points! Please visit here for more details!

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