Toys Wonderland wants to make sure that our collectors are happy with their purchase. Thus, our direct customers are covered by a 30 Days Exchange/Return window from the date of delivery. 

Due to the limited nature of our items, we encourage everyone to inspect their items upon delivery, so that you can take advantage of available replacement stock

 

Damaged or defective items

 Having issue of defective parts or missing parts?

If there are any defective parts or missing parts, please report to Return Center

Product covered in the 30 Days Exchange / Return Policy must filfil the following conditions

  1. Product must be covered in the standard maunfactuer warranty period
  2. If the customer sends back the product to our original dispatch address without getting our approval or prior notice, Toys Wonderland reserves the rights to forfeit the returned product
  3. If there are any defective parts or missing parts, the customer must contact us via email: toyswonderlandhk@gmail.com within 30 days after the arrival of the package
  4. The customer does not provide strong evidence (i.e. Photo) to show the item that the product is damaged before opening the product.
  5. Item must be dispatched within 7 days once Toys Wonderland approve the return request
  6. Toys Wonderland rejects all used items for return. Any damage resulted from improper use or lack of maintenance will not be accepted for return.
  7. If the returned product is lost in transit, Toys Wonderland shall not be responsible
  8. Tracking number must be provided for the return package
  9. The return package is not delivered to our return address within 60 business days
  10. Please be aware that the product prices vary due to the demands from markets. Customer can not return the product due to the change in prices 
  11. Please be aware that after-sales service is not available for  pre-owned product
  12. Toys Collectables that are not in the standard warranty period. Customer may visit Toys Wonderland Care for more details on fixing the defects at https://toyswonderland.com/pages/toys-wonderland-care
  13. Should the collectors want to purchase insurance for the collectibles, please contact us for more details.

 Returning Process  

  1. Customer is required to email toyswonderlandhk@gmail.com within 30 days after the arrival of the package
  2. Our colleague will examine the toy’s conditions and see whether it fulfils the requirement for this policy
  3. Our colleage will contact DHL or FedEx to start the retueing process
  4. A DHL or FedEx delivery man will be sent to your doorstep to collect the defective product
  5. After the repairing process, will be sent back to your doorstep!

 

  • Note that refund is not applicable under any circumstances, we only offer replacement and repairing process for collectibles under the warranty period.

 

 Is Replacement Applicable?

  • Yes we do offer replacement option, collectables with obvious defects may get a replacement from the manufacturer if it is under the standard warranty period. The shipping fee is explained above. More details will be explained after contacting us.

 

Will we responsible for the return shipping fee?

  • Yes, we will cover the shipping fee for the defective items under the following circumstances.

  • 1. The product is still covered in the manufacture warranty period.

  • 2. The dimension of the product does not exceed 38cm*38cm*69cm

  • 3. The product weighs less than 5 kilograms.

  • We will cover the shipping fee if the item fulfils all of the above requirements.  A FedEx delivery man will be sent to your doorstep to collect the defective item. Product which is not covered by the manufacturer insurance, collectors can feel free to opt for Toys Wonderland Care program at https://toyswonderland.com/pages/toys-wonderland-care.
  • If the product does not fulfil the above requirements, we will not cover the return shipping fee. However, we can still assign a FedEx or DHL delivery man to collect it if customer pays for the shipping fee.

     

    • Note that refund is not applicable under any circumstances, we only offer replacement and repairing process for collectibles under the warranty period.

     

     Is Replacement Applicable?

    • Yes we do offer replacement option, collectables with obvious defects may get a replacement from the manufacturer if it is under the standard warranty period. The shipping fee is explained above. More details will be explained after contacting us.

     

    Will we responsible for the return shipping fee?

    • Yes, we will cover the shipping fee for the defective items under the following circumstances.

    • 1. The product is still covered in the manufacture warranty period.

    • 2. The dimension of the product does not exceed 38cm*38cm*69cm

    • 3. The product weighs less than 5 kilograms.

    • We will cover the shipping fee if the item fulfils all of the above requirements.  A FedEx delivery man will be sent to your doorstep to collect the defective item. Product which is not covered by the manufacturer insurance, collectors can feel free to opt for Toys Wonderland Care program at https://toyswonderland.com/pages/toys-wonderland-care.
    • If the product does not fulfil the above requirements, we will not cover the return shipping fee. However, we can still assign a FedEx or DHL delivery man to collect it if customer pays for the shipping fee.