How do I Cancel an Order?

  • Please email us at toyswonderlandhk@gmail.com with your order number for cancellation request

 

Will I receive an e-mail notification confirming the cancellation?

  • Yes

Am I able to view cancelled orders in my account?

  • Yes. Cancelled orders will display in your account

I received a notice that my pre order is going to process and ship.Can I still cancel? 

 

  • No, once the pre-order item is officially released from the manufacturer, order cancellation is not allowed 

 

Is there a fee to cancel an order? 

  1. INSTALLMENT PLAN IS APPLIED
  • If installment plan is applied, customer can cancel an order anytime with Toys Wonderland. However, note that you will lose the non-refundable deposit. You will only receive the remaining balance that you paid

      2.WITHOUT APPLYING INSTALLMENT PLAN

  • Cancelling is not available for in stock product.
  • Customers can cancel a Pre-order anytime with Toys Wonderland. A 10% administration charge of the item's total price will be charged on cancellation. Please email us at toyswonderlandhk@gmail.com with your order number for cancellation request