Shipping Arrangement Under The Influence of COVID-19
Due to the influence of COVID-19, the HKSAR government has implemented a series of policies including suspension of overseas postal services; therefore, there will be amendments for Toys Wonderland’s shipping arrangements
Toys Wonderland always strive to provide the best for our customers. For existing orders placed before 29th March HKT, eligible orders will be automatically upgraded to Dhl or FedEx Express shipping service without additional charges.
Starting from 29th March: Shipping duration of Hong kong Post service(Both EMS & Air) parcel will be extended to at least 30 business days.
To minimise the adverse effects brought by and to continue providing customers quality services, Toys Wonderland will provide DHL&FEDEX express shipping service, the shipping duration will be 1-7 business days on average. The fee will be similar to that of Hong Kong Postal service.
- The date and time of the above are referring to Hong Kong time.
- FedEx Express Shipping service will be available soon.
- Eligible orders are referring to items with dimension equal or below 23*13*37cm and non-payment plan orders
- Customers who applied for installment plan and pre order is not eligible for the free upgrade shipping program
In case of any disputes, Toys Wonderland reserves the right of final decision.