1.Can the product be shipped to my country?

  • Yes, we provide a worldwide shipping services! Please check the shipping fee as it varies across destinations
  1. Is there any customs and imported charges?
  • We are not responsible for any customs or import duties that could be requested in order for you to receive your package. These are charged once   the parcel reaches its destination country. These charges must be paid by the  recipient of the parcel. If you are not sure about the customs and imported charges, please contact your local customs office regarding the problem to avoid any misunderstandings since the cost varies across countries.
  1. Shipping methods.

All orders will be shipped via Registered Air Parcel or EMS offered by Hong Kong Post Office. Express shipping service is also available. Do note that the express method incurs a 1-2 times higher cost than that of regular shipping service.

  • Air Parcel Service

This is our default shipping method. Airmail Parcel is available to all countries and areas. It takes about 6-14days to arrive depending on your location. The tracking number is enclosed but online checking is not available. Please be aware that a slight delay could happen due to different factors such as customs inspection. No worries! From our previous experiences, over 99% of the Parcel arrived on time.

  • Express Mail Services Speedpost (EMS)

Express Mail Services (EMS) Speedpost : Limitation for EMS delivery. There are some countries that are not accessible. For example, some South America Countries, Countries in Africa region.

EMS is available to most countries. It usually takes 2 to 5 days to arrive depending on your location. Online tracking is available at your local post office website. We recommend this shipping method as it is quick and prevents any unlikely events of loss or damages during delivery from Hong Kong to overseas.

Toys Wonderland is not responsible for any product delays from the manufacturer, we ship as soon as possible when the product arrives into our warehouse.

 

4.Delivery time frame

  • Delivery time depends on your selection of methods.
  • Order Processing: 1 to 2 business days
  • EMS: 2 to 5 business days
  • Registered AirMail: 6 to 14 business days

      ●ITALY, SPAIN, GERMANY, EASTERN EUROPE, SOUTH AMERICA, AFRICA, AND MIDDLE EAST may take from 10-25 days due to the slow postal services and strict custom clearances.

 5.Will Insurance and tracking number be provided?

  • Yes, we will offer insurance and tracking number for all the shipping services which are available on our site,.Please feel free to check the status of the packages via this website: https://m.17track.net/en 

 6.How to trace my packages :

  • Please trace from the link below provided by Hong Kong Post, or you can trace from your local post office site if available.

        https://m.17track.net/en

7.Time for dispatch after receiving order

  • We will ship your packages within 1-3 business days after you place the order, a tracking number will be automatically sent to the customer's mailbox.

8.Package

  • All the packages will be first wrapped with a bubbles wrap and put into a carton box.